POLICIES AT INDIESTATE
Refund Policy
Our policy is valid for a period of 14 calendar days from the date the item is received. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund to your original payment method:
- Product arrived damaged
- Product arrived not as described
- Product must be unused or damaged if you changed your mind
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In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. A claim for damaged merchandise must be started within 5 calendar days of receiving your product by emailing info@shopindiestate.com.
Proof of purchase
To complete your refund, we require a purchase order number. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Shipping items
In order to return an order, you must contact us at info@shopindiestate.com for the correct return shipping address. You will be responsible for paying for the return shipping costs with regard to the items that you wish to return. We will not refund any shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used, beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If the item was received to you damaged or not as described, then return shipping is free. You must provide proof of damage or defect within 5 calendar days of receiving the product.
Please contact us If you have any questions, concerns, or complaints regarding this refund policy.
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Shipping
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We ship domestically to all states excluding Hawaii, Idaho, Iowa, Mississippi, New Hampshire, and South Dakota. Because we sell CBD products certain laws and regulations prohibit the shipping of these products to these states. Due to the structure of our website, all our products are unable to ship to the aforementioned states.